Refund policy

Return Window
You have 30 days after receiving your item to request a return.

Return Eligibility
To qualify for a return:

• The item must be in its original condition – unused, unwashed, and in its original packaging.
• You must provide proof of purchase (email receipt is fine).
• You must contact us before sending anything back.

Start a return by filling out this form or emailing us at support@shopaesthetech.com. We'll review your request and guide you through next steps if it's approved.

Note: Due to the nature of our products being shipped directly from our suppliers, not all items are eligible for return. If your item is damaged or incorrect, we’ll absolutely make it right!

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or not what you ordered — please contact us within 7 days of delivery with photos and a clear description of the issue. We’ll make it right through a replacement, refund, or store credit depending on the situation.

Non-Returnable Items
We cannot accept returns for:

• Sale/clearance items
• Gift cards
• Personal care or hygiene products (like earbuds or massagers once opened)
• Customized or personalized items

Exchanges
We do not currently offer direct exchanges. If you’d like a different item, we recommend requesting a return (if eligible) and placing a new order.

EU Customers – 14-Day Cooling-Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. As with other returns, the item must be unused and in its original condition.

Refunds
Once we’ve reviewed and approved your return, we’ll notify you. If approved, your refund will be processed to your original payment method within 10 business days. Please allow extra time for your bank or card provider to post it on your end.

If it’s been more than 15 business days since your refund was approved, reach out to us at support@shopaesthetech.com.